Introducing Extra Help Commercial Cleaning
Posted on 2nd October 2020
There are so many reasons why outsourcing your business premises cleaning to a reliable, reputable company makes sense. Whilst using in-house cleaning staff may seem like a good way to keep control, it saves a lot of time and hassle to employ contract cleaners and will leave you free to concentrate on your business.
However, not all contract cleaning companies are created equal! Finding a reliable, commercial cleaning company that will never let you down can be difficult. Therefore, many factors need to be taken into account to ensure your premises is always cleaned to the most stringent of standards, which is particularly important in this day and age, when we are all learning to live with COVID-19.
Where it started
Extra Help Commercial Cleaning was launched in 2019 and is run by Michaela and Rod Nowik. Our parent company, Extra Help Ltd, is a home-help and domestic services franchise network that has been running for ten years and Michaela and Rod are the owners of the hugely successful Milton Keynes franchise. In response to numerous requests from some of their existing domestic customers, who were small business owners and also looking for cleaners for their business premises, Michaela and Rod approached Extra Help with the idea of setting up a separate commercial cleaning venture, as an extension to their existing business.
Who do we serve ?
Extra Help Commercial Cleaning provides reliable, professional commercial cleaning services, adhering to the highest standards in the industry. We work with all types of businesses, from single retail units to entire office buildings, with a robust team of experienced and highly trained cleaners to deliver dependable and professional services, from regular cleans to ad-hoc cleans, end of tenancy cleans and deep cleans.
Many of EHCC’s clients are on industrial estates and in business parks around North Milton Keynes and we also clean offices above warehouses and pubs, clubs and nurseries. In response to the recent COVID-19 pandemic, Michaela and Rod have also launched a COVID-19 deep cleaning service, whereby their staff will attend the client’s premises over a weekend and sanitise the entire area, paying particular attention to anything touched by staff, such as keyboards, telephones and door knobs. This service is proving particularly popular with medical call centres. Much of EHCC’s work comes from Facebook, LinkedIn and various, online review platforms, along with referrals from existing customers.
EHCC currently employs seven, fully-uniformed cleaners, all of whom are DBS checked for added client reassurance. We also have access to thirty additional staff that can be ‘borrowed’ from the domestic side of the business if required. Most of the staff come from various, online recruitment sites and all receive weekly training from one of EHCC’s more experienced cleaners, to ensure that standards are upheld and clients receive a consistent service, regardless of which cleaners attend their premises. Standardisation and processes are of the utmost importance to Michaela and Rod, who also send their supervisor on regular site inspections to ensure standards are maintained.
What sets EHCC apart
What sets EHCC apart from other commercial cleaning companies? The main benefit is that Michaela and Rod both hail from corporate backgrounds and, therefore, are highly professional and process-orientated.
Rod explains, “I was an IT Manager for 25 years and Michaela was an actuary, so we both come from strong corporate backgrounds. We insist on policies and procedures to be in place from the outset to guarantee consistency. We’re not just two people who have decided to set up a business on a whim; we genuinely care about our clients and this comes through in every interaction with them. We do our utmost to keep our clients happy. We check in with them regularly and they really get to know us; we always listen to them and resolve any issues that may arise. That’s why our first Extra Help franchise has been so successful.”
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